1.1 All payments are due up-front when orders are placed. Orders will not be shipped without payment unless a payment agreement has been arranged prior.
1.2 All payment arrangements need to be made prior to ordering and will be subject to different terms and conditions.
1.3 Failure to make payments on time will result in placing the account on hold and all orders until the account is paid in full. This will result in cancelling the payment agreement and payment will be expected up-front moving forward.
1.4 Tender of payment is sufficient when made in U.S. dollars by credit card or other reasonable method. Customer shall be further obligated to tender payment to Company for all taxes, duties, transportation, and other costs associated with such purchase (“Product Costs”).
S.I.N. Dental USA wants you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns for credit or exchanges under the following terms and conditions:
2.1 Returns. We accept returns within 30 days of the delivery date, apart from software and equipment. To initiate a return, please contact our customer service at 866-507-9315 or email orders@sindentalusa.com to obtain a return authorization form. Please include the reason for the return. Returns that are shipped without authorization may not be accepted. Please allow up to 7 business days for your refund to be processed once your return is received.
2.2 Exchanges. Exchanges are accepted within 30 days of the delivery date. To initiate an exchange, please contact our customer service at 866-507-9315 or email orders@sindentalusa.com to obtain a return authorization form. Please include the reason for the return and list items you wish to exchange for. Exchanges that are shipped without authorization may not be accepted. Please allow up to 7 business days for your exchange to be processed once your return is received in our warehouse.
2.3 Item Condition. Unless an item is being returned because it was damaged or defective upon receipt, item(s) to be returned must be in new, unopened, and saleable condition or it will not be accepted.
2.4 Form of Payment. For returned items, refunds will be issued in the original form of payment at the customer's request otherwise it will be credited to the account. If the original form of payment is unavailable, credit may be issued at our discretion.
2.5 Excluded Items. All items, except for the following, are eligible for return or exchange:
• Opened or used items unless defective
• After 30 days (equipment only)
We reserve the right to refuse any return if the item does not meet the above criteria or at the discretion of store management.
2.6 Shipping. Return authorization for items shipped in error, or items that are being returned because they are defective or damaged, will be covered by the distributor. Return shipping on items that are being returned or exchanged for other reasons will be paid for by the customer.
2.7 Restocking Fee. Except for items that are returned for being damaged or defective or items that were shipped in error, at the retailer’s discretion, to cover the cost of inspecting, repackaging, and restocking items, a restocking fee of 10% may be assessed for all equipment purchases. The restocking fee will be deducted from the refund or credit amount.
All equipment comes with a standard 1-year manufacturer’s warranty. Extended warranties are available for purchase and must be purchased prior to warranty expiration.
If you have any questions about our policy, please contact our customer service at 866-507-9315.